Data Quality: A trusted partner ensures customer satisfaction
1. DQE, a proven expert and a partner you can trust
“We conducted a tender at the outset, and DQE won the contract with a standout proposal.”
“Over the past ten years, our customer data quality has made incredible progress.”
“Our CRM project integrator recommended DQE, which we had heard good things about. The DQE team supported us in reviewing our customer data, a critical step for overhauling our CRM system.”
“The key success factor for the (CRM) project was of course our relationship with Masao (...) who pointed us to DQE. When you know you can trust them, it is much easier.”
2. Smooth, expertly managed projects
”They quickly understood what we needed, and the solution they offered was a good fit (…). The exchanges we have had since then have been very smooth and have helped us gradually deal with the various difficulties that we run into along the way (…), DQE guides us.”
“Ease of implementation, good client relations, and support were significant.”
“This is where colleagues were easily convinced. When it comes to training, when we show a CRM system, we always try to highlight lots of advantages for the user, explaining how it is used, and what marketing colleagues are going to be able to do. That is when they really see something that takes less time and that is simpler.”
3. Robust technology, up to the task of data quality
“We have DQE to thank for being able to do the data quality work we do (...) it helps us to do all this KYC work and to optimize costs for marketing, communication, etc.”
“DQE enables us to meet our two main objectives: having qualified customer data for professionals authorized to buy from METRO France, and facilitating B2B data collection by in-store staff.”
“We were not able to determine whether the data we had was compliant or not.“
“With the help of DQE, we successfully used company incorporation information to capture data, establishing its level of quality, and identifying the data in our systems that needed review. We completely reversed the trend (…) and are currently working more on elements that will help us reach full compliance in the coming months.”
“We are currently deploying it to thousands of employees in post offices, and the initial results are clearly a success.”
“We have already started to have our first bits of feedback, increasing ROI, levels of deliverability that are much better than they were before. (…) We really want to continue in this direction.”
DQE provides measurable results that make the difference:
- 80% reduction of hard bounces in email marketing campaigns, and 50% fewer undelivered packages at Pixmania
- 50% faster creation of B2B customer records at Metro
- 98 - 99% deliverability rate for emails at Belambra
- 40% more duplicates eliminated at Faurie
- 20% lower abandonment rate for creation of online accounts at Groupe Atlantic
4. A long-term solution for the future
“There are other departments that input addresses for work sites, customers, prospects, or others, and who will (…) be just as content that this data is autocompleted and certified. We are really improving the quality of our incoming data.”
“We are looking more at how to maintain things for the future, and moreover become proactive in this area, managing the life cycle of data elements.”
“We will talk with DQE so we can keep up with its products, we are happy to have their input for putting things in place and optimizing our data quality, and above all, maintaining it."
“We are going to work alongside DQE to develop our 2025 roadmap.”
“One thing that I would like AI to do for us is to speed things up, tell me once an anomaly is discovered, and tell me how to resolve the problem as quickly as possible.”
“This gives us customer journeys that form automatically and that can deliver the most relevant experience to our customers.”
“Integrating data quality into the core of our digital transformation is not only an IT issue. It is a cross-functional issue for the entire company if we want to succeed in our AI projects.”
About DQE
Because data quality is essential to customer knowledge and the construction of a lasting relationship, since 2008, DQE has provided its clients with innovative and comprehensive solutions that facilitate the collection of reliable data.
17
Years of
expertise
800
Clients in all
sectors
3Bn
Queries per
year
