From collection to updating in real time, maintaining data quality is a real challenge for retailers and e-merchants, for which DQM is essential.
Are you dreaming of a seamless customer experience? The DQE One solution provides it. Fostering a customer’s loyalty above all means getting to know them to recognize them better.
With multiple touchpoints with customers (shops, websites, mobile apps, social networks, chatbots, etc.), retail and e-commerce brands have valuable points for data collection today.
This goldmine enables you to customize and facilitate the customer journey, whether it is B2B or B2C, provided, of course, that you’ve collected quality data in accordance with the GPDR.
Recruiting new customers in-store may be time-consuming for your advisors. Manually entering your customers’ contact details is a significant obstacle to building a database at points of sale. DQE solutions enable you to remove these irritants by facilitating the input of customer information to improve the user experience.
The manual entry of customer information is a source of errors at points of sale. Duplicates, bounced emails, inactive phone numbers... all this incorrect information prevents you from deploying a high-quality marketing strategy at minimal cost. Your acquisition, retention or loyalty programs must not be affected by this lack of quality.
Thanks to a consolidated view of your customers, you can deploy personalized loyalty programs that are adapted to your customers’ profiles and enhance their feeling of belonging, by relying on exhaustive and reliable data. You can therefore segment your database better, seize new sales opportunities and make product recommendations.
E-commerce has strongly accelerated with the pandemic.
Consumers’ habits have changed, and they expect a flawless customer experience.
To foster their customers’ loyalty and gain new ones, e-merchants must respond to these requirements by facilitating the buying journey while limiting the risk of fraud.
Thanks to the assisted input of customer information, your forms become interactive, and the customer journey is smoother, improving your conversion rates. The DataQ solution enables you to collect and verify your customers’ contact details more quickly.
Shipping is a major cost for e-merchants and has an impact on customer satisfaction. Save money by limiting missed deliveries and the related costs of handling parcel returns and re-shipping.
Anticipate the risks of identity fraud by checking on your e-commerce website in real time that a contact making an online purchase does live at the address indicated and that the email address and phone number entered are active.
If you generate income with the customer database put together by your organization, ensure the quality and reliability of the database you sell to third parties by processing it with the DQE One solution.
DQE’s real-time data entry checks ensure that our B2B data collection is verified and up to date. This gives us greater control over the risk of situations that could lead to us not complying with wholesaler status.
Investing in DQE brings us peace of mind, and gives us confidence in our customer data. We know that we’re collecting reliable data, which then flows into our CRM and enables us to carry out our relational campaigns without worrying about data quality.
Merchants prefer trusted marketplaces with guaranteed conversions and deliveries. In this highly competitive environment, data quality ensured by DQE sets Pixmania apart with its high deliverability rate. This puts us in a strong negotiating position.
For our customers, online users, and in-house users, real-time data entry support from DQE provides rapid, tangible added value. This is exactly what we look for in the solutions we invest in.
Today, input help guarantees data standardization with reliable repositories, in real time in our Dynamics interface. Integration was fast, and field matching was virtually plug-and-play, with no need for specific development.
Thanks to the Salesforce Service Cloud, Salesforce Marketing Cloud, and DQE solutions, our marketing team can provide salespeople with much better qualified leads.
According to an internal survey, DQE is THE solution that 83% of our sales staff can’t live without. What’s more, since we started using DQE solutions, the deliverability rate of our marketing campaigns has risen from 91% to 98.9% in 2022.
The DQE solutions were easy to implement, the project and acceptance went smoothly, and the quality of exchanges between our integrator and the DQE project manager was optimal.
In addition to the robustness of DQE technology, the team makes all the difference. There are real technical experts who really understand the business challenges and use-cases. Our Data Quality project is going perfectly.
25,000 email addresses invalidated in the past by ISP servers that were no longer responding could be requalified as existing and reachable. Bip&Go was able to to re-establish contact with these customers, propose new offers and generate additional revenue.
DQE provides us with unified, qualified customer data, a prerequisite for applying our targeting rules on a controlled basis. Today, our email campaigns have improved in terms of deliverability, with a rate of 99%, as well as a better open rate.
DQE has been integrated into our scoring engine for almost a year. Over the period, we have halved the fraud rate and maintained it at the lowest level, while our customer base has more than doubled.
DQE has enabled us to eliminate duplicates on almost 20% of the company records in our Salesforce CRM and maintains our unified customer repository, including the integration of new databases. Harvest thus centralizes customer knowledge as it expands through acquisitions.
With DQE, the assisted entry of postal addresses has reduced the time spent by our customers on the Royal Canin website form by 20%. The result is a better experience at this strategic stage in the purchasing tunnel, and a 5% higher conversion rate.
The quality of the contact data provided to our financial partners has improved the credit application transformation rate by +2% since we started using DQE solutions.
DQE is a must-have to restore the quality of a customer database and maintain it in real time. In emailing campaigns, it insures solving the problem of bounces on ISP servers.
DQE helps our customers enter their shipping and contact information quickly and easily. This seamless experience drives conversion rates and controlled entries ensure smooth delivery and addressing operations.
Since we’ve been using DQE’s real-time input qualification, we’ve seen a 20% to 25% decrease in the dropout rate when creating online accounts.
Thanks to the DQE technology, we have access to a very interesting quality of results. This performance allows us to correctly measure data quality within the BPCE group and all its banking establishments.
Within a few months of the deployment of the DQE entry assistance, our vendors have entered into the database complete and verified data of 20% more additional customers, meeting our recruitment objectives.
DQE allows us to know the real proportion of duplicates in our database, to deduplicate them and to find the exact number of customers present in the database – fundamental information for the Hess Automobile e-commerce project.
Duplication is a huge challenge in a multi-brand context. With DQE, we can overcome this and, starting from scratch, turn our RCU in Salesforce into a real Golden Record.
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