Activate Data Quality to rate the reliability of contacts.
If your services are exposed to customer data fraud scenarios, misrepresentation and misappropriation of contact and identity information are likely to be among the tactics you need to thwart.
That’s why verifying the trustworthiness of customer information is one of your top priorities for reducing risk in many transactions, especially concerning sales and credit.
At a time when customers can be versatile, this step must also be integrated into the customer journey without slowing it down. The formula therefore involves reconciling rigorous controls with a frictionless customer experience.
In order to verify that a person really lives at the address indicated or has the subscription associated with their cell phone number, the information transmitted must be rated in comparison with a trusted data repository. DQE offers you several reliable solutions, which are quick and intuitive, for validating customer data reliably and for stopping fraud and non-payment, while guaranteeing compliance with GDPR.
Some fraud techniques that use contact or mobile data have proven to be a formidable threat, such as SIM swapping to obtain a victim’s phone number and validate payments associated with their bank account via SMS. The fine-grained criteria delivered by DQE on customer mobile data help to reveal this type of fraud, in particular by checking how recently the SIM card was activated. On another front, DQE verifies postal addresses against the USPS repository of more 45 million address names, so that it can spot any false addresses that may be a method used to hide a scam – for example, to avoid making installment payments by deadlines.
Many transactions are risk-sensitive and require rating of customer data based on criteria specific to your business. DQE participates in these control measures, in particular via its ID Mobile solution. With the user’s consent, this allows the user’s telephone operator to transmit the user data they have to your company, as the operator has already validated proof of address and identification documents for the user. Thus, the contact and identity data you receive is verified and accompanied by information that is also relevant for risk scoring, such as the mobile operator contracted by the customer.
On the user side, submitting a detailed form and providing supporting documents can quickly become a burden. As long as the contact data checks have already been made with their mobile operator, the DQE solution allows them to quickly and reliably carry out a transfer in a few clicks from the screen of their mobile phone. In concrete terms, thanks to the DQE solution, your company can offer the user an opportunity to allow their mobile operator to transmit their recorded user data to your company by their simply entering a confidential code received by SMS. This simple and reliable process meets the requirements of each party.
The customer data scoring proposed by DQE is perfectly compatible with the requirements of the GDPR, since it delivers an evaluation of the data, without transmitting any customer data itself. For example, the standardization of a mailing address according to the formats expected by USPS is done without associating the address with a person’s identity. This way, you can be sure that your data will be reliable and that it will be processed in accordance with regulations.
DQE’s real-time data entry checks ensure that our B2B data collection is verified and up to date. This gives us greater control over the risk of situations that could lead to us not complying with wholesaler status.
Investing in DQE brings us peace of mind, and gives us confidence in our customer data. We know that we’re collecting reliable data, which then flows into our CRM and enables us to carry out our relational campaigns without worrying about data quality.
Merchants prefer trusted marketplaces with guaranteed conversions and deliveries. In this highly competitive environment, data quality ensured by DQE sets Pixmania apart with its high deliverability rate. This puts us in a strong negotiating position.
For our customers, online users, and in-house users, real-time data entry support from DQE provides rapid, tangible added value. This is exactly what we look for in the solutions we invest in.
Today, input help guarantees data standardization with reliable repositories, in real time in our Dynamics interface. Integration was fast, and field matching was virtually plug-and-play, with no need for specific development.
Thanks to the Salesforce Service Cloud, Salesforce Marketing Cloud, and DQE solutions, our marketing team can provide salespeople with much better qualified leads.
According to an internal survey, DQE is THE solution that 83% of our sales staff can’t live without. What’s more, since we started using DQE solutions, the deliverability rate of our marketing campaigns has risen from 91% to 98.9% in 2022.
The DQE solutions were easy to implement, the project and acceptance went smoothly, and the quality of exchanges between our integrator and the DQE project manager was optimal.
In addition to the robustness of DQE technology, the team makes all the difference. There are real technical experts who really understand the business challenges and use-cases. Our Data Quality project is going perfectly.
25,000 email addresses invalidated in the past by ISP servers that were no longer responding could be requalified as existing and reachable. Bip&Go was able to to re-establish contact with these customers, propose new offers and generate additional revenue.
DQE provides us with unified, qualified customer data, a prerequisite for applying our targeting rules on a controlled basis. Today, our email campaigns have improved in terms of deliverability, with a rate of 99%, as well as a better open rate.
DQE has been integrated into our scoring engine for almost a year. Over the period, we have halved the fraud rate and maintained it at the lowest level, while our customer base has more than doubled.
DQE has enabled us to eliminate duplicates on almost 20% of the company records in our Salesforce CRM and maintains our unified customer repository, including the integration of new databases. Harvest thus centralizes customer knowledge as it expands through acquisitions.
With DQE, the assisted entry of postal addresses has reduced the time spent by our customers on the Royal Canin website form by 20%. The result is a better experience at this strategic stage in the purchasing tunnel, and a 5% higher conversion rate.
The quality of the contact data provided to our financial partners has improved the credit application transformation rate by +2% since we started using DQE solutions.
DQE is a must-have to restore the quality of a customer database and maintain it in real time. In emailing campaigns, it insures solving the problem of bounces on ISP servers.
DQE helps our customers enter their shipping and contact information quickly and easily. This seamless experience drives conversion rates and controlled entries ensure smooth delivery and addressing operations.
Since we’ve been using DQE’s real-time input qualification, we’ve seen a 20% to 25% decrease in the dropout rate when creating online accounts.
Thanks to the DQE technology, we have access to a very interesting quality of results. This performance allows us to correctly measure data quality within the BPCE group and all its banking establishments.
Within a few months of the deployment of the DQE entry assistance, our vendors have entered into the database complete and verified data of 20% more additional customers, meeting our recruitment objectives.
DQE allows us to know the real proportion of duplicates in our database, to deduplicate them and to find the exact number of customers present in the database – fundamental information for the Hess Automobile e-commerce project.
Duplication is a huge challenge in a multi-brand context. With DQE, we can overcome this and, starting from scratch, turn our RCU in Salesforce into a real Golden Record.
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