Find out how to check the validity of customer contact data with DataQ.
DataQ is a data quality management solution to check the
customer data at each touchpoint in real time and in
optimization mode.
Find out how to check the validity of customer contact data with DataQ.
To clean and rectify the customer data in your databases via a CSV file to be processed or via “batch” API calls to our technologies.
To facilitate the input of your customers’ information and guarantee its integrity thanks to the integration of our technologies in your forms.
The exponential growth of digital transformation projects is increasing the number of customer contact points. It is therefore essential for companies to ensure data is qualitative from the moment it is collected, before it is integrated into applications.
DataQ and its modules ADDRESS, EMAIL, PHONE, MOBILE ID, and B2B respond to these challenges and provide companies with innovative and efficient technological solutions. These benefit from years of experience gained from daily use by hundreds of companies. In fact, DataQ handles more than 150 million requests per month.
The DataQ modular offering is easily implemented in e-Commerce portals, marketing, CRM, or point of sale tools. For data controls, API calls are made in full compliance with the GDPR (General Data Protection Regulation).
To facilitate the implementation of DataQ, DQE offers a wide range of connectors available on the main market platforms (Cegid, Adobe Commerce, Magento, JS…). In particular, DataQ is available natively in Salesforce and can be deployed directly via the Appexchange.
DataQ is also available in SaaS mode for curative treatments, which are then located in the DQE cloud. Priced by the month, DataQ’s SaaS offering is the perfect answer to the needs of companies wishing to free themselves from the burden of hosting cloud infrastructure.
Data quality helps boost the value of each franchisee’s business. This is especially true because Fitness Park operates on a subscription model with a strong local focus: you need to know your customers and efficiently manage the data associated with them. DQE solutions contribute to this.
By using DQE to qualify postal addresses as soon as they are entered, we have seen a marked improvement in deliveries and a decrease in complaints passed on to our customer service department. This naturally enhances the customer experience, as they receive their orders promptly and at the correct address.
Using DQE, we keep duplicate records out of our Microsoft Dynamics 365 customer database. We have a consolidated view of our contacts and our B2B accounts. It is a reliable support to maintaining our relationships with businesses, and for student tracking.
With DQE’s real-time input help, we collect reliable postal address data, standardized in address cleansing formats. This simplifies our mailings. We’ve reduced undelivered packages by half, achieving tangible savings while increasing the opportunity rate.
DQE’s real-time data entry checks ensure that our B2B data collection is verified and up to date. This gives us greater control over the risk of situations that could lead to us not complying with wholesaler status.
Investing in DQE brings us peace of mind, and gives us confidence in our customer data. We know that we’re collecting reliable data, which then flows into our CRM and enables us to carry out our relational campaigns without worrying about data quality.
Merchants prefer trusted marketplaces with guaranteed conversions and deliveries. In this highly competitive environment, data quality ensured by DQE sets Pixmania apart with its high deliverability rate. This puts us in a strong negotiating position.
For our customers, online users, and in-house users, real-time data entry support from DQE provides rapid, tangible added value. This is exactly what we look for in the solutions we invest in.
Today, input help guarantees data standardization with reliable repositories, in real time in our Dynamics interface. Integration was fast, and field matching was virtually plug-and-play, with no need for specific development.
Thanks to the Salesforce Service Cloud, Salesforce Marketing Cloud, and DQE solutions, our marketing team can provide salespeople with much better qualified leads.
According to an internal survey, DQE is THE solution that 83% of our sales staff can’t live without. What’s more, since we started using DQE solutions, the deliverability rate of our marketing campaigns has risen from 91% to 98.9% in 2022.
The DQE solutions were easy to implement, the project and acceptance went smoothly, and the quality of exchanges between our integrator and the DQE project manager was optimal.
In addition to the robustness of DQE technology, the team makes all the difference. There are real technical experts who really understand the business challenges and use-cases. Our Data Quality project is going perfectly.
25,000 email addresses invalidated in the past by ISP servers that were no longer responding could be requalified as existing and reachable. Bip&Go was able to to re-establish contact with these customers, propose new offers and generate additional revenue.
DQE provides us with unified, qualified customer data, a prerequisite for applying our targeting rules on a controlled basis. Today, our email campaigns have improved in terms of deliverability, with a rate of 99%, as well as a better open rate.
DQE has been integrated into our scoring engine for almost a year. Over the period, we have halved the fraud rate and maintained it at the lowest level, while our customer base has more than doubled.
DQE has enabled us to eliminate duplicates on almost 20% of the company records in our Salesforce CRM and maintains our unified customer repository, including the integration of new databases. Harvest thus centralizes customer knowledge as it expands through acquisitions.
With DQE, the assisted entry of postal addresses has reduced the time spent by our customers on the Royal Canin website form by 20%. The result is a better experience at this strategic stage in the purchasing tunnel, and a 5% higher conversion rate.
The quality of the contact data provided to our financial partners has improved the credit application transformation rate by +2% since we started using DQE solutions.
DQE is a must-have to restore the quality of a customer database and maintain it in real time. In emailing campaigns, it insures solving the problem of bounces on ISP servers.
DQE helps our customers enter their shipping and contact information quickly and easily. This seamless experience drives conversion rates and controlled entries ensure smooth delivery and addressing operations.
Since we’ve been using DQE’s real-time input qualification, we’ve seen a 20% to 25% decrease in the dropout rate when creating online accounts.
Thanks to the DQE technology, we have access to a very interesting quality of results. This performance allows us to correctly measure data quality within the BPCE group and all its banking establishments.
Within a few months of the deployment of the DQE entry assistance, our vendors have entered into the database complete and verified data of 20% more additional customers, meeting our recruitment objectives.
DQE allows us to know the real proportion of duplicates in our database, to deduplicate them and to find the exact number of customers present in the database – fundamental information for the Hess Automobile e-commerce project.
Duplication is a huge challenge in a multi-brand context. With DQE, we can overcome this and, starting from scratch, turn our RCU in Salesforce into a real Golden Record.
A multidimensional quality process
To get the most out of your data and meet your quality objectives, you must constantly improve your database and facilitate contact management. To achieve this, your best solution is a quality management system leaving nothing to chance. This includes quality control of the contact data stored in the database and control of the entries in all data sources.
The validity of the contact data in the database and incoming data are the prerequisites for achieving the highest level of customer information quality. This means you have reliable metadata and reference data available to you, which can be used as a source of information in your various IT tools. This quality is essential to provide relevant customer relations, CRM, and marketing services likely to result in customer satisfaction..
Ensuring real-time data entry accuracy is critical to maintaining consistent quality in the customer database. Integrate input quality with data collected from customers via web self-service or directly at the employee's desktop. In either case, validating the data entry in real time gives you true quality assurance of the entire volume of customer data entering the database.
Minimizing technical debt is one of the advantages setting the best data quality solutions apart. These advantages include a simple integration into the information system without excessive demands on your IT department in terms of data architecture, agility in data processing and corrective actions, data visualization in ergonomic interfaces, and dashboards, without the need for redevelopment.
Qualified data and contact information better guarantee marketing and service operations are properly addressed to customers and prospects. This results in greater reach, more success, and happier customers. Your teams benefit directly thanks to the ability to delight customers with innovated and personalized service based on accurate information.
