Data Quality Management solutions for a better customer experience and customer relationship management.
All the players in the world of finance and insurance face two major problems which are compliance and fighting fraud. Customer identity verification is at the heart of these two challenges for banks and insurance companies.
The aim is therefore to capitalize on the value of the data collected while fulfilling compliance obligations.
To deliver the best services and meet their loyalty, retention and acquisition challenges, it’s becoming urgent to refocus on your customers. Acquiring reliable and lasting customer knowledge based on quality customer data will enable all financial sector players to get a step ahead.
Players in the world of finance need to correspond with their customers on a daily basis (bank statements, insurance certificates, financial and administrative information). Whether by post or email, the deliverability of this mail is essential in order to comply with legal obligations. DQE enables you to ensure that you have reliable contact data to be able to maintain the relationship with your customers.
Within the framework of KYC (Know Your Customer) procedures, financial organizations must verify the identity of their customers in order to effectively fight identity theft. Our ID MOBILE solutions enable you to check identities by verifying the quality of the information provided by the user. Our SIM SWAP module also enables you to detect SIM card fraud as part of identity theft.
Opening an online account with financial institutions can be a hazardous exercise with lots of supporting documents to provide. Creating a customer account must be made easier and more secure to avoid slowing down the opening process. Our ID Mobile solution in partnership with service operators enables customers to automatically fill out online contact forms and provide proof of address in real time.
Don’t process any more consumer credit applications when there is a doubt about the accuracy of the data collected. Avoid wasting time processing inbound leads with no potential thanks to real-time verification of the relevance of the data entered and you’ll avoid your sales teams contacting non-existent contacts by putting in place dynamic scoring based on your own rules
The DQE solutions were easy to implement, the project and acceptance went smoothly, and the quality of exchanges between our integrator and the DQE project manager was optimal.
In addition to the robustness of DQE technology, the team makes all the difference. There are real technical experts who really understand the business challenges and use-cases. Our Data Quality project is going perfectly.
DQE provides us with unified, qualified customer data, a prerequisite for applying our targeting rules on a controlled basis. Today, our email campaigns have improved in terms of deliverability, with a rate of 99%, as well as a better open rate.
“Duplication is a huge challenge in a multi-brand context. With DQE, we can overcome this and, starting from scratch, turn our RCU in Salesforce into a real Golden Record.
According to an internal survey, DQE is THE solution that 83% of our sales staff can’t live without. What’s more, since we started using DQE solutions, the deliverability rate of our marketing campaigns has risen from 91% to 98.9% in 2022.
“DQE has been integrated into our scoring engine for almost a year. Over the period, we have halved the fraud rate and maintained it at the lowest level, while our customer base has more than doubled.”
“Since we’ve been using DQE’s real-time input qualification, we’ve seen a 20% to 25% dropout rate when creating online accounts.”
DQE has enabled us to eliminate duplicates on almost 20% of the company records in our Salesforce CRM and maintains our unified customer repository, including the integration of new databases. Harvest thus centralizes customer knowledge as it expands through acquisitions.
With DQE, the assisted entry of postal addresses has reduced the time spent by our customers on the Royal Canin website form by 20%. The result is a better experience at this strategic stage in the purchasing tunnel, and a 5% higher conversion rate.
“The quality of the contact data provided to our financial partners has improved the credit application transformation rate by +2% since we started using DQE solutions.”
25,000 email addresses invalidated in the past by ISP servers that were no longer responding could be requalified as existing and reachable. Bip&Go was able to to re-establish contact with these customers, propose new offers and generate additional revenue.
Thanks to the DQE technology, we have access to a very interesting quality of results. This performance allows us to correctly measure data quality within the BPCE group and all its banking establishments.
Within a few months of the deployment of the DQE entry assistance, our vendors have entered into the database complete and verified data of 20% more additional customers, meeting our recruitment objectives.
DQE helps our customers enter their shipping and contact information quickly and easily. This seamless experience drives conversion rates and controlled entries ensure smooth delivery and addressing operations
DQE allows us to know the real proportion of duplicates in our database, to deduplicate them and to find the exact number of customers present in the database – fundamental information for the Hess Automobile e-commerce project.
DQE is a must-have to restore the quality of a customer database and maintain it in real time. In emailing campaigns, it insures solving the problem of bounces on ISP servers.