Data Quality for
Banks & Insurance Companies

Data Quality Management solutions for a better customer experience and customer relationship management.

 
They have adopted the DQE One solution
CHALLENGES

Strengthen your customer
knowledge and identity verification

All the players in the world of finance and insurance face two major problems which are compliance and fighting fraud. Customer identity verification is at the heart of these two challenges for banks and insurance companies.

The aim is therefore to capitalize on the value of the data collected while fulfilling compliance obligations.

USE CASE

Reliable, lasting and secure customer
data

To deliver the best services and meet their loyalty, retention and acquisition challenges, it’s becoming urgent to refocus on your customers. Acquiring reliable and lasting customer knowledge based on quality customer data will enable all financial sector players to get a step ahead.

Making contact data reliable

Players in the world of finance need to correspond with their customers on a daily basis (bank statements, insurance certificates, financial and administrative information). Whether by post or email, the deliverability of this mail is essential in order to comply with legal obligations. DQE enables you to ensure that you have reliable contact data to be able to maintain the relationship with your customers.

Fighting fraud

Within the framework of KYC (Know Your Customer) procedures, financial organizations must verify the identity of their customers in order to effectively fight identity theft. Our ID MOBILE solutions enable you to check identities by verifying the quality of the information provided by the user. Our SIM SWAP module also enables you to detect SIM card fraud as part of identity theft.

Improving the customer journey for online players

Opening an online account with financial institutions can be a hazardous exercise with lots of supporting documents to provide. Creating a customer account must be made easier and more secure to avoid slowing down the opening process. Our ID Mobile solution in partnership with service operators enables customers to automatically fill out online contact forms and provide proof of address in real time.

Identifying the real potential of inbound leads

Don’t process any more consumer credit applications when there is a doubt about the accuracy of the data collected. Avoid wasting time processing inbound leads with no potential thanks to real-time verification of the relevance of the data entered and you’ll avoid your sales teams contacting non-existent contacts by putting in place dynamic scoring based on your own rules

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