Strengthening the Operations and Customer Success Division to better support DQE’s growth
Following the merger of DQE and Capency, and to better manage the continuous expansion of its activities, DQE has reinforced its Project / Delivery team. This strategic change aims to ensure support that is ever more seamless, proactive, and personalised for its customers at every step on their journey.
New skills that demonstrate operational excellence
New team members with complementary skills help to better structure the customer journey, from project oversight up to operational deployment of DQE solutions. This strengthened capacity aims to shorten implementation time frames, reinforce the quality of deliverables, and ensure project steering that is ever more rigorous.
These efforts also saw DQE bring Amit Jetha on board as Global Director, Operations and Customer Success . His mission is to implement and ramp up a high-quality customer service function, covering project and programme management, customer service, as well as customer success.
Amit is a dual national (France-UK) and has 17 years of experience. He built his career at large groups such as Expedia Group, Mirakl, NTT, and BT. He is a specialist in digital transformation, change management, and process optimisation, and he has led multicultural teams in diverse sectors. At DQE, he now puts his expertise to work for structuring operations with a focus on customer success, in order to support the growth of the company, including following the merger with Capency.
Restructuring with the customer in mind
The reorganisation of the Operations and Customer Success Department is built on a detailed audit of existing processes, in order to optimise them and to better respond to customer expectations. The major areas of this transformation include:
- Accompanying company growth,
- Reinforcing team skills through robust processes,
- Encouraging knowledge-sharing to increase efficiency,
- Making better use of customer-facing tools, giving customers more independence, and facilitating their access to information.
The strengthened team is also working to better understand and support the specific needs of international customers , taking into account the sector and regulatory differences. This personalised approach helps DQE offer support that is more global, relevant, and adapted to each individual context.
Customer success, fuelling our commitment
This strategic strengthening demonstrates DQE’s strong commitment to prioritising customer satisfaction and operational excellence. In a world where data quality is a tool for increasing performance, it is now, more than ever, important for DQE to show its commitment to building long-term relationships based on trust, attentiveness, and responsiveness.
By giving its operations more structure and by bringing new talented people on board, the company has the tools to provide ever more effective, personalised, and agile support to its customers. Customer success is more than just a company focus. It becomes a true driver of innovation, growth, and the creation of value over the long term.
About DQE
Because data quality is essential to customer knowledge and the construction of a lasting relationship, since 2008, DQE has provided its clients with innovative and comprehensive solutions that facilitate the collection of reliable data.
17
Years of
expertise
800
Clients in all
sectors
3Bn
Queries per
year
