Webinar Replay: Identity Fraud – Leveraging Operator Trust Signals to Enhance Security and Customer Experience
Would you like to access the replay?
DQE, alongside Orange and Pledg, took part in a webinar dedicated to the challenges of identity fraud and the practical solutions available to address them without compromising the user experience. At the heart of the discussion were mobile network trust signals and their growing role in securing digital customer journeys.
Jean-Pierre LIM, Product Director at DQE, joined Alexandre Zermati (Identity & Anti-Fraud API Product Manager, Orange) and Robin Devals (Operations Manager, Pledg) to explain how a single integration (ID Mobile by DQE) provides access to the full range of operator trust signals, seamlessly and without compromise.
Speakers
Jean-Pierre LIM
Product Director, DQE
Alexandre Zermati
Identity & Anti-Fraud API Product Manager, Orange
Robin Devals
Operations Manager,, Pledg
Jérôme Bouteiller
Journalist,
Topics Covered
The webinar opened with an overview of the identity fraud landscape in 2025, exploring emerging attack methods, their impact on customer journeys, and the real costs incurred by businesses. The speakers then explained how operator trust signals work: silent data points generated by mobile networks that help detect anomalies before they develop into fraudulent activity.
Robin Devals shared Pledg’s experience of deploying identity APIs within a Buy Now, Pay Later payment journey, providing a practical example of how security can be strengthened without adding friction for end users. Jean-Pierre LIM concluded the session by presenting ID Mobile by DQE, a single integration that provides access to all operator trust signals and is designed to meet the requirements of even the most demanding environments.
This webinar is aimed at anyone interested in digital identity, authentication, fraud prevention, and customer experience. It provides a practical and operational perspective on today’s key challenges: how to identify early warning signs that should alert your teams, why mobile has become a cornerstone of digital trust, and which KYC/KYB best practices DQE customers are already implementing to strengthen and streamline their onboarding processes.
